Energy Scheme (energyscheme.com.au) is owned and operated by Axis Social Pty Ltd (ABN 63 149 488 059) of 903/50 Clarence St Sydney NSW 2000.
‘We’, ‘us’ and ‘our’ refer to Energy Scheme and our related businesses.
Our Commitment To Protect Your Privacy
We understand how important it is to protect your personal information. This document sets out our privacy policy commitment in respect of personal information we hold about you and what we do with that information.
We recognise that any personal information we collect about you will only be used for the purposes we have collected it or as allowed under the law.
Our commitment in respect of personal information is to abide by the Australian Privacy Principles for the protection of personal information, as set out in the Privacy Act and any other relevant law.
How We Collect Personal Information
Energy Scheme collects personal information through various means to ensure we can provide our services effectively. Below are the primary methods through which we gather information:
By using our website, you consent to the collection and use of your information as described in this section and our broader privacy policy. We are committed to ensuring that your information is secure and treated with the utmost care and respect.
How We Use Your Personal Information
Energy Scheme collects and uses your personal information to provide you with insights into the potential eligibilty of your home or business for Government solar incentives. This may include insights like your Clean Energy Regulator Zone, potential Federal STC amounts and values, and potential solar savings.
Your personal information may also be used to connect you with one of our partner providers (solar companies) to deliver their services. Such services may include contacting you, providing a solar and/or battery system quote, and negotiating a sale.
Your personal information is also collected so Energy Scheme and our partner providers can promote and market products and services to you. If you do not want Energy Scheme to contact you to promote and market our products, services and special offers to you, please email [email protected].
When a user submits information for a Energy Scheme the user provides express consent to opt in to directing marketing and send you marketing messages, materials, adverts and promotions relating to electricity and gas services as provided by our partner providers or energy retailers. You will be free to withdraw your consent to this at any time, by contacting us as detailed in this privacy policy or as detailed in any direct marketing that you receive.
Your personal information:
Consent for Information Sharing
Energy Scheme may provide your personal information to our partner providers who are solar supply and installation companies. They may contact you to discuss their products and services.
By submitting your personal information via our website forms, you provide your consent for us to share your information in this way.
By providing this consent, you agree that:
Cookies
Energy Scheme may use ‘cookies’ on our websites. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our websites may place on your computer. Usually, cookies are used as a means for websites to remember your preferences. As such, cookies are designed to improve your experience of the websites that you visit.
In some cases, cookies may collect and store personal information about you. Energy Scheme extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. Most internet browsers are pre-set to accept cookies; however, you can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our websites or take advantage of the improved website experience that cookies offer.
Energy Scheme may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. Energy Scheme collects and manages IP addresses as part of the service of providing internet session management and for security purposes. Energy Scheme may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, the Energy Scheme websites.
Energy Scheme may use third parties to analyse usage statistics on our websites. Such analysis is performed using data collected from our websites. The technology used by the third parties is not intended to collect personally identifiable information. In some limited circumstances, some personally identifiable information is collected, for example, when an email address is incorporated into a URL string. Personally identifiable information collected in this way is not used by the third party or Energy Scheme for any purpose.
Ensure We Hold Accurate Information
Energy Scheme takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That’s why we recommend that you:
You Can Access Your Personal Information
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Energy Scheme reserves the right to charge a fee for searching for, and providing access to, your information.
Safety & Security Of Your Personal Information
We will take reasonable steps to protect your personal information by storing it in a secure environment. We may store your personal information in paper and electronic form. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.
How To Contact Us
If you have any questions in relation to privacy or would like to ‘opt out’ or have us delete your personal information, please contact us between 9.00am and 5.00pm (EST), Monday to Friday.
Complaints
If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act, you may contact our Complaints Officer at [email protected].
We will acknowledge your complaint within seven days.
We will provide you with a decision on your complaint within 30 days.
If you are dissatisfied with the response of our Complaints Officer you may refer your complaint to the Australian Information Commissioner: Office of the Australian Information Commissioner
Data Retention Policy
At Energy Scheme, we are committed to only keeping your personal information for as long as it is necessary for the purposes for which we have collected it, or as otherwise required by law. Once your personal information is no longer required, we will take reasonable steps to securely destroy or permanently de-identify your personal information.
Third-Party Links
Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy. Our privacy policy applies solely to information collected by Energy Scheme on our website.
Further Information
You may request further information about the way we manage your personal information by contacting us.
Change In Our Privacy Policy
We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and marketplace practices.
As a consequence, we may change this privacy policy from time to time or as the need arises.
You may request this privacy policy in an alternative form.
